Integrate with Jira for the first time

This article explains how to add Jira to your BugReplay account for the first time. Once your Jira server has been added to BugReplay, you will be able to send BugReplay tickets directly to Jira.

(Please note that Jira has group permissions, global permissions, and site admin permissions. In most cases, only your Jira administrator will have sufficient permissions to complete this initial process. This process will only need to be completed a single time. Once your Jira administration has configured Jira to work with BugReplay, you will be able to easily add the BugReplay integration to your account by follow the directions here.)

Instructions for adding BugReplay as an Application on your Jira Server

1. Click the settings gear icon on the top right corner of your project and select "Products"

2. In the left hand sidebar, under Integrations, Select "Application links"

3. For the application link, enter: https://app.bugreplay.com and then click the "Create new link" button.

4. You may see a message that "No response was received from the URL." Ignore this message. Click the "Continue" button.

5. Next you will see a form where you will input some additional information:

-Application Name: BugReplay

-Application Type: "Generic Application"

-Service Provider Name: "BugReplay"

-Consumer key: "BugReplay

-Service Provider Name: "url"

-Shared secret: "secret"

-Request Token URL: "url"

-Access Token URL: "url"

-Authorize URL: "url"

Note: these url fields do not matter, but Jira makes them mandatory in filling out this form. You can put whatever you want. “URL” is just our simple suggestion.

6. Click the "Create incoming link" box.

7. Click the "Continue" button.

8. You will then see another form. Enter the information below:

-Consumer Key: BugReplay

-Consumer Name: BugReplay

-Public Key:

MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCz15v48bathGyDtJYoXF3exSZhJfrjsfPc5yw8NgEuyWtCQzQr2+FV+cERjMRrmQA6vcAEixN1CNrHpjSHLgFLxo9iXe7dIKWAjRY3fH+IhgEdsceIe7yMRPuIeB/7I9HnGqZpc8aN/VgN1g6aouNLi35dDdjSjLqqhYrzgnjDEQIDAQAB 

9. Click the "Continue" button, and then you'll see a message that Jira is completing the configuration of the link.

10. After processing, confirm that the BugReplay link displays on the dashboard under Applications. You are now ready to set up the integration!

Instructions for integrating with BugReplay

1. Log in to your BugReplay account at https://app.bugreplay.com/

2. Click on the hamburger icon on the top left corner to open the sidebar.

3. Select "Integrations":

4. Next to Jira, click the "Add" button. You will then see this screen to complete the integration:

-Jira Server URL. This is the URL you use to reach your Jira project. If your Jira server is hosted by Atlassian, it will look something like: https://companyname.atlassian.net.

-If you want everyone on your Jira team to be able to view the reports without creating a BugReplay account, select the appropriate box.

WARNING: If you make BugReplay reports viewable to those without a BugReplay account, the links will be publicly accessible. PLEASE DO NOT MAKE LINKS VIEWABLE FOR THOSE WITHOUT A BUGREPLAY ACCOUNT IF SUCH REPORTS WILL CONTAIN SENSITIVE INFORMATION.

5. Click the "Save" button. You will be redirected to your Jira server, to allow BugReplay access. Click the "Allow" button:

The Jira integration is now complete.

When you create reports using the BugReplay extension, you will now have the option to create Jira tickets directly from the extension.